There is no fee to register to become a member.

We accept All Visa/Mastercard credit or debit cards. Bank of Nova Scotia and NCB Direct deposits as well as cash payments in store.
If paying via Bank deposit to allow 1 day for processing and funds clearance.

NO cash on deliveries accepted! All delivery request must be paid by 9:00 AM and made online as our drivers do not conduct transactions upon delivery due to security reasons.

When your package arrives in Jamaica and is processed you will receive a notification and your invoice that your packages are ready for Pick up or delivery.

After paying the services fees online packages will be forwarded to the default address on your account based on your selected delivery preference.

You can also pay online and schedule your Store -Pickup to avoid wait time. Same day and Express delivery also available once payment and request is made by on or before the 9:00 AM cut-off time.

We receive shipments Mondays and Fridays. Packages delivered to the warehouse in Miami between Mondays and Wednesdays by 12:00 PM will be cleared in Jamaica on a Friday for delivery (Sat-Mon).

Packages delivered between Thursdays and Saturdays at 12:00 PM will be cleared in Jamaica on a Monday for delivery (Tues – Thurs)

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In the event that you decide to cancel or change delivery arrangements you must notify Grants Shipping as soon as possible. Cut off time for delivery address change is Friday and Monday at 4:00 PM. Failure to do so will attract a delivery fee to have your delivery re-routed.

If a customer’s package was damaged during shipping to Jamaica, they may contact our Grants shipping Representatives to report the damaged package and an investigation will be conducted. Packages are required to be packaged properly and in correct protective materials by your merchant. We will not be held liable if packages are not shipped in correct packaging to withstand the transit cycle.

Restricted Products are considered hazardous or forbidden as determined by Jamaica Customs, IATA and the FAA. Please contact a IPC Representative who will guide you to information regarding Restricted Items or contact Jamaica Customs directly to confirm if the item in question is on the restricted list. See below Customs Jamaica Restricted List. https://www.jacustoms.gov.jm/sites/default/files/docs/Restriction%20Items.pdf

If the item has shipped from our Florida Office and arrived in Jamaica, it will potentially be seized by Jamaica Customs and destroyed. In some cases, you may discuss with Jamaica Customs the possibility of obtaining a permit to allow the clearance of the item. For Further information, please feel free to contact us.

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Yes, simple go to request a quote at the bottom of the website, provide us with the relevant details requested and we’ll send you an estimate.

A flat rate delivery fee of $350 applies for packages and $1000 for Express same day delivery.

We deliver islandwide and if you’re outside of the corporate area we deliver via Knutsford and TARA courier carrier fees apply.

We offer free delivery within Mandeville and MayPen.

Yes. Once you receive your membership confirmation, you are ready to start shopping! We will immediately begin accepting all of your purchases.

Please ensure that all of your shipments include your Grant’s Shipping warehouse address with your unique Account number. Any packages shipped to us with an incomplete or inaccurate address will cause delays and will be handled by our special handling department where a fee will be applied.

When you sign in to your account you can:

• 1. Check if your purchases have been received

• 2. Pay for packages

• 3. Check the status of your shipments (tracking)

• 4. Change any of your account details such as delivery address and membership information

Please note: You will receive an email notification when you receive a package, and when we your package is ready.

A purchase invoice, or payment receipt, is a document that shows the price you paid for the products you have purchased. The document must also show other information, including the name and address of the sellers and date of purchase.

Many merchants automatically include a merchant invoice with your package, and some may email you an electronic merchant invoice.

Please keep a record of your merchant invoices so you can provide them to us for customs clearance.

If your package arrives without a merchant invoice, or if the invoice does not show the price you paid for merchandise, we cannot guarantee that your package will be cleared. They may be detained at customs office until we receive this information.

Special note about gift items:

If you indicate your item is a gift, the seller may include a merchant invoice that does not show the price you paid for your purchase. If your package arrives with a gift receipt rather than a complete merchant invoice, you will be asked to provide additional information so we can clear the package at customs.

We will provide you with a notification via email that your package is ready along with your service charges/invoice. Then you can request delivery or do a Store Pickup.

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Once you receive your invoice, pay your service charges for your packages and choose the delivery option which suits you best. You can choose from the following options:

Express Delivery -$1000 (Same Day once payment is made before the cut off time at 9:00 AM*)

Priority Delivery- $350 (1 – 2 business days)

Store-Pickup – Free.

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Deliveries will be done to your default address on file. All delivery request must be made by 9:00 AM.